Refund Policy

Home / Refund Policy

At AssetLab International Limited, we strive to provide the best investment opportunities and customer satisfaction. However, we understand that circumstances may arise where a refund is necessary.

Refunds are applicable under the following conditions:

  • In the event of a technical error or system malfunction resulting in the incorrect processing of an investment.

  • If the investment plan chosen is not fulfilled as per the specified terms and conditions.

  • If the user decides to cancel their investment within a specified refund period.

  • Please note the following guidelines for refunds:

    • Refunds can only be processed within the designated refund period, which may vary depending on the chosen investment plan.

    • Refund requests must be sent in writing via email to, clearly stating the reason for the refund.

    • The refund will be processed using the same payment method used for the initial investment.

    • Refunds may take a certain period of time to be processed and reflected in the user's account.

    • We reserve the right to review each refund request on a case-by-case basis and make a fair and reasonable decision accordingly. Please contact our support team at if you have any questions or require further assistance regarding refunds.

      Contact Us

      If you have any questions about this Privacy Policy, You can contact us:

      • By email:

      • By phone number: +44 20 8638 6161